Terms and Conditions

Introduction and Acceptance of Terms

These Terms and Conditions ('Terms') govern your access to and use of the Pokiez online casino platform. By registering an account or otherwise using our services, you agree to be bound by these Terms in full. This document was last updated in 2026 and Pokiez reserves the right to amend it at any time, with changes taking effect upon publication on the site.

Eligibility Requirements

To use Pokiez, you must be at least 18 years of age or the legal age of majority in your place of residence, whichever is higher. You confirm that you are accessing our services legally and that participation in online gambling is not prohibited where you reside. Pokiez reserves the right to request proof of age or identity at any stage and to restrict access where eligibility cannot be verified.

Account Registration

Each user may hold only one active account with Pokiez, registered under accurate and current personal details. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account. Providing false, misleading, or incomplete information during registration may result in account suspension or termination.

Deposits and Withdrawals

Deposits made to your Pokiez account must originate from a payment method registered in your own name, and funds should be used solely for gameplay purposes. Withdrawal requests are subject to identity verification and may require completion of any applicable wagering conditions before processing. Pokiez reserves the right to apply reasonable processing times and to request supporting documentation to confirm the legitimacy of transactions.

Bonus and Promotional Terms

Bonuses, free spins, and promotional offers available on Pokiez are subject to specific terms, including wagering requirements, maximum bet limits, and expiry periods, which are disclosed at the time of the offer. Misuse of bonuses, including through multiple accounts or coordinated activity, may result in forfeiture of winnings and account review. Pokiez reserves the right to modify, withdraw, or cancel any promotion at its discretion, subject to fair treatment of existing participants.

Account Suspension and Termination

Pokiez may suspend, restrict, or close an account where there is suspicion of fraud, collusion, underage use, breach of these Terms, or any activity deemed harmful to the platform or other users. Where an account is suspended for investigation, associated funds may be held pending resolution. Pokiez will make reasonable efforts to inform affected users of the reason for such action where appropriate.

Responsible Gambling

Pokiez is committed to promoting responsible gambling and provides tools such as deposit limits, session reminders, and self-exclusion options to support users in managing their play. Users who believe they may be experiencing gambling-related harm are encouraged to make use of these tools or seek independent support. Continued use of these features does not remove personal responsibility for gambling decisions.

Dispute Resolution

Any disputes arising from the use of Pokiez should first be raised with our customer support team, who will attempt to resolve the matter promptly and fairly. If a resolution cannot be reached directly, users may escalate the matter to an independent dispute resolution service where applicable. Pokiez aims to handle all disputes transparently and in accordance with these Terms.

Limitation of Liability

Pokiez provides its services on an 'as is' basis and does not guarantee uninterrupted or error-free access at all times. To the extent permitted, Pokiez shall not be liable for indirect losses arising from use of the platform, including technical failures or third-party payment issues. Nothing in these Terms limits liability that cannot be excluded under applicable consumer protections.