Privacy Policy

Introduction and Scope

This Privacy Policy explains how Pokiez collects, stores, uses, and shares personal information when you visit our website or use our services. It applies to all users who register an account, browse our platform, or otherwise interact with Pokiez. This policy was last updated in 2026 and may be revised periodically to reflect changes in our practices or applicable regulations.

Information We Collect

When you create an account with Pokiez, we collect personal details such as your name, date of birth, email address, residential address, and payment information necessary to verify your identity and process transactions. We also gather technical data including your IP address, device type, browser information, and gameplay activity. Additional information may be collected during customer support interactions or promotional participation.

Cookies and Tracking Technologies

Pokiez uses cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze site traffic. These tools help us understand how visitors navigate our platform and allow us to improve functionality and content. You can manage or disable cookies through your browser settings, though this may affect certain features of the site.

Analytics and Performance Monitoring

We use third-party analytics services to monitor site performance, user engagement, and marketing effectiveness. These services collect aggregated and anonymized data that helps us optimize our offerings and identify technical issues. Analytics providers operate under their own privacy standards and only receive data necessary to perform these functions.

How We Use Your Data

Pokiez uses collected information to operate and maintain your account, process deposits and withdrawals, verify identity for regulatory compliance, and deliver personalized promotions. Data may also be used for fraud prevention, responsible gambling monitoring, and improving overall platform security. We do not use your information for purposes beyond those disclosed in this policy without your consent.

Sharing Data with Third Parties

We may share your personal data with trusted third-party processors, including payment providers, identity verification services, and cloud hosting partners, to facilitate core business operations. These partners are contractually obligated to protect your data and use it solely for the purposes specified by Pokiez. We do not sell personal information to unrelated third parties for marketing purposes.

Data Storage and Security

Pokiez implements administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, or loss. Data is stored on secure servers, with access limited to authorized personnel who require it to perform their duties. While we strive to maintain robust security measures, no system can guarantee absolute protection against all risks.

Your Rights and Choices

You have the right to access, correct, or request deletion of your personal data held by Pokiez, subject to applicable legal and regulatory retention requirements. Requests can be submitted through your account settings or by contacting our support team directly. We aim to respond to all verified requests within a reasonable timeframe.

Data Retention

Pokiez retains personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting obligations. Account data may be retained even after account closure if required for dispute resolution or regulatory audits. Once retention obligations expire, data is securely deleted or anonymized.

Contact and Policy Updates

If you have questions about this Privacy Policy or wish to exercise your data rights, you may contact Pokiez through the support channels listed on our website. We may update this policy from time to time, and continued use of our services after changes take effect constitutes acceptance of the revised terms. As of 2026, this represents our current privacy practices.