Responsible Gambling

Our Commitment to Responsible Gambling

Pokiez is committed to providing a safe and enjoyable entertainment experience for all players. We believe that gambling should always remain fun and never become a source of financial or personal hardship. This page outlines the tools and resources available to help you stay in control of your play, effective as of 2026.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. Common warning signs include spending more time or money than intended, chasing losses, neglecting work or relationships, borrowing money to gamble, or feeling anxious and irritable when not playing. If you notice these behaviours in yourself or someone close to you, it is important to seek help early and consider using the self-help tools described below.

Setting Deposit Limits

Pokiez allows players to set daily, weekly, or monthly deposit limits on their account to help manage spending. Once a limit is reached, no further deposits can be made until the chosen period resets. These limits can be adjusted through your account settings, though increases may be subject to a short cooling-off period for your protection.

Taking a Time-Out

If you feel you need a short break from gambling, you can activate a time-out period directly from your account dashboard. During this time, you will be unable to log in or place any bets, and marketing communications will be paused. Time-outs can typically range from a single day to several weeks, giving you flexibility to step away for as long as needed.

Self-Exclusion Options

For players who require a longer-term solution, Pokiez offers self-exclusion, which restricts account access for an extended period or indefinitely. Once self-exclusion is activated, it cannot be reversed before the agreed period ends, even upon request. We encourage players considering this option to also reach out to local support services for additional guidance.

Staying in Control While Playing

Responsible gambling starts with awareness and planning. We recommend setting a budget before you begin, avoiding gambling as a way to cope with stress or financial difficulties, and taking regular breaks during play. Never gamble with money needed for essential expenses, and treat any winnings as a bonus rather than an expectation.

Support for Family and Friends

Problem gambling can also affect the people around the player, including family members and friends. If someone you know shows signs of gambling-related harm, open and non-judgmental conversation can be an important first step. Local support organisations often provide resources specifically for concerned family members as well as the individuals affected.

Accessing Local Support Services

A range of independent organisations offer free and confidential support for individuals affected by problem gambling. We encourage all players in Australia to consult local helplines, counselling services, and community resources for guidance tailored to their circumstances. Pokiez does not provide medical or financial advice, and players are encouraged to seek professional assistance where needed.

Reviewing and Updating This Policy

Pokiez regularly reviews its responsible gambling practices to reflect current best practices and player feedback. This page was last updated in 2026 and may be revised periodically to ensure it remains accurate and useful. We encourage players to check back occasionally for the latest information.